EMAIL: bigsampsmarketgh@gmail.com  LOCATION: Teshie Lekma, Accra

TEL: ‪0538059453

SERVICE TERMS AND CONDITIONS

1. Shopping and deliveries are on Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays. Five days a week, unless stated otherwise.

• Kindly place all orders by 8pm for a next day delivery. Thus, Tuesday to Saturday.

• Kindly place your order and confirm with payment of total bill by 8pm from Monday to Friday via our various payment options. You will receive a confirmation mail after payment to confirm your order has been received for processing.

• Customers are advised to answer calls within 10 minutes upon arrival of delivery persons in their neighborhood or doorstep to avoid delays. This will help us serve others quickly as well. Customers will be responsible for any additional delivery charges if they do not respond to dispatch calls on time as we do our best to serve you without delays

• Deliveries or pickups start at 12pm on Tuesdays, Wednesdays, Thursdays and Fridays but at 12:30pm on Saturdays unless arranged otherwise. Pickups end at 4pm deliveries regularly end by 5pm unless there are any challenges such as rain, traffic or an unfortunate breakdown of delivery car, van or bike.

• If an item ordered by a customer is not found in the market, customer will be alerted immediately for a change or a refund.

• Customers must report items not found in their shopping bag but were ordered and paid for withing 6 hours of receiving their package for a replacement as soon as possible or a refund if agreed upon.

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• Kindly feel free to reach us on 0549964842 on WhatsApp or Instagram DM or call ‪0538059453 if there are any challenges. We will agree on a mutual solution. Thank you for shopping from Big Samps Market.